Machine generated contents note: PART I FOUNDATION Chapter 1 Information Systems and the Role of General and Functional Managers Introduction General and Functional Managers The Next Wave of CIOs Fundamental IT Trends: The Staying Power of Moore's Law Other IT Trends of Managerial Interest How Do These Trends Affect Today's Managers? Why Can't We Just Hire Good IT People? Summary Study Questions Further Readings Glossary Chapter 2 Information Systems Defined Introduction Information Systems: Definition Why Do Organizations Build Information Systems? Information Systems in the Organizational Context Information Systems and Organizational Change Implications Conclusion Summary Study Questions Further Readings Glossary Case Study: Troubleshooting Information Systems at the Royal Hotel Chapter 3 Organizational Information Systems and Their Impact Introduction Categorizing Systems The Integration Imperative The Information System Cycle Summary Study Questions Further Readings Glossary Case Study: DSL Provisioning: Redefining "Customer Service"PART II COMPETING IN THE INFORMATION AGE Chapter 4 The Changing Competitive Environment Introduction The Internet Network Economics The Economics of Information Information in Networks The Internet Changes Everything? A Note About Disruptive Technology Summary Study Questions Further Readings Glossary Case Study: Online Education Chapter 5 Electronic Commerce: New Ways of Doing Business Introduction Manifestations of eCommerce and eBusiness eCommerce Implications eCommerce and eBusiness Summary Study Questions Further Readings GlossaryPART III THE STRATEGIC USE OF INFORMATION SYSTEMS Chapter 6 Strategic Information Systems Planning Introduction Six Decisions Requiring Managerial Involvement The Purpose of Strategic Information Systems Planning The Strategic Information Systems Planning Process Summary Study Questions Further Readings Glossary Case Study: Outrigger Hotels and Resorts Chapter 7 Value Creation and Strategic Information Systems Introduction The Analysis of Added Value Summary Study Questions Further Readings Glossary Case Study: Rice Epicurean Online Shopping: Decadence or Destiny Chapter 8 Value Creation with Information Systems Introduction Traditional Models of Value Creation with IT Emerging Frameworks Conclusions Summary Study Questions Further Readings Glossary Case Study: Canyon Ranch Chapter 9 Appropriating IT-Enabled Value Over Time Introduction Not All IT is Created Equal Appropriating Value Over Time: Sustainability Framework Making Decisions Summary Study Questions Further Readings Glossary Case Study: Custom Made Apparel and Individualized Service at Land's End PART IV GETTING IT DONE Chapter 10 Funding Information Systems Introduction Foundation Concepts The Budgeting and Project Prioritization Process Outsourcing Drivers of Outsourcing The Risks of Outsourcing Offshoring Making Optimal Outsourcing Decisions Summary Study Questions Further Readings Glossary Chapter 11 Crating Information Systems Introduction Fulfilling Information Processing Needs Build Your Own: Systems Design and Development Buying Off-the-Shelf Applications End-User Development Summary Study Questions Further Readings Glossary Case Study: Dartcor Management Services Chapter 12 Information System Trends Introduction Enterprise Systems Supply Chain Management Best-of-Breed Integration Knowledge Management Business Intelligence Customer Relationship Management Open Source Software as a Service Summary Study Questions Further Readings Glossary Case Study: Carnival Cruise Lines Chapter 13 Security, Privacy, and Ethics Introduction IT Risk Management and Security Privacy Ethics Ethics: Definition Information Systems Ethics Ensuring Ethical Uses of Information Systems Summary Study Questions Further Readings Glossary Case Study: Giant Food and Elensys: Looking Out for Customers or Gross Privacy Invasions?

Includes bibliographical references and index.

"The two versions of Piccoli: a second edition of IS for Managers: Text and Cases and a first edition of a text only version, titled Essentials of IS for Managers offer an engaging, non-academic style and actionable frameworks to help readers develop value added IT-dependent strategic initiatives. The version with cases offers an "all in one" book for those who don't want to choose their own cases. Each case has extensive notes prepared by the author to help teach a meaningful course. Part III on "The Strategic use of IS" offers unique and useful frameworks that MBAs will be able to put into practice. "-- Provided by publisher.