Evans, James R. 1950-

Quality and performance excellence : management, organization, and strategy / James R. Evans. - 6th ed. - Mason, OH : South-Western Cengage Learning, c2011. - xvi, 460 p. : ill. ; 24 cm.

Includes bibliographical references and index.

9780324827064 0324827067

2009942045


Total quality management.

HD62.15 / .D4 2011

/ HD 62.15 .D4 2011

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