Madison, Dan

Process Mapping, Process Improvement, and Process Management : A Practical Guide to Enhancing Work and Information Flow / Daniel J. Madison. - Chico, California : Paton Professional, 2005. - x, 313 p. : ill. ; 22 cm.

Includes bibliographical references (p. 287-290) and index.

9781932828047

HD58.87

658.4/063

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