Page, Susan
The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability / Susan Page. - New York : American Management Association, c2010. - xii, 338 p. : ill. ; 24 cm.
Includes index.
The roadmap : learning how to navigate -- Step 1: Develop the process inventory : identifying and prioritizing the process list -- Step 2: Establish the foundation : avoiding scope creep -- Step 3: Draw the process map : flowcharting and documenting -- Step 4-5: Estimate time and cost and verify the process map : introducing the process and cycle time and gaining buy-in -- Step 6: Apply improvement techniques : challenging everything -- Step 7: Create internal controls, tools, and metrics : making it real -- Step 8: Test and rework : making sure it works -- Step 9: Implement the change : preparing the organization -- Step 10: Drive continuous improvement : embracing the new mindset -- Create the executive summary : getting the recognition -- Case study : sharing a real-word example.
9780814414781 (hc) 0814414788
Workflow--Management.
Management.
Organizational effectiveness.
HD62.17 / .P34 2010
658.5/1
The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability / Susan Page. - New York : American Management Association, c2010. - xii, 338 p. : ill. ; 24 cm.
Includes index.
The roadmap : learning how to navigate -- Step 1: Develop the process inventory : identifying and prioritizing the process list -- Step 2: Establish the foundation : avoiding scope creep -- Step 3: Draw the process map : flowcharting and documenting -- Step 4-5: Estimate time and cost and verify the process map : introducing the process and cycle time and gaining buy-in -- Step 6: Apply improvement techniques : challenging everything -- Step 7: Create internal controls, tools, and metrics : making it real -- Step 8: Test and rework : making sure it works -- Step 9: Implement the change : preparing the organization -- Step 10: Drive continuous improvement : embracing the new mindset -- Create the executive summary : getting the recognition -- Case study : sharing a real-word example.
9780814414781 (hc) 0814414788
Workflow--Management.
Management.
Organizational effectiveness.
HD62.17 / .P34 2010
658.5/1