Damelio, Robert.

The Basics of process mapping / Robert Damelio. - 2nd ed. - New York : CRC/Productivity Press, c2011. - ix, 173 p. : ill. ; 23 cm.

Includes bibliographical references and index.

Overview -- Thinking about work -- Why map a process? -- Rel.map -- CFPM -- Flowchart -- 7 principles to improve flow.

9781563273766 (pbk. : acid-free paper)


Work design.
Flow charts.
Organizational effectiveness.

T60.8 / .D36 2011

658.5/4

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