Goetsch, David L.

Quality management : introduction to total quality management for production, processing, and services / David L. Goetsch, Stanley B. Davis. - 5th ed. - Upper Saddle River, NJ : Pearson Prentice Hall, c2006. - xviii, 814 p. : ill. ; 25 cm.

An instructor's resource manual and a set of transparency masters are available to supplement the text. Rev. ed. of: Introduction to total quality / David L. Goetsch, Stanley B. Davis. Pearson International Edition

0131971344


Total quality management.

HD62.15 / .G64 2006

658.4/013

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