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Jacka, J. Mike.

Business process mapping workbook : improving customer satisfaction / J. Mike Jacka, Paulette J. Keller. - Hoboken, N.J. : Wiley, c2009. - vii, 255 p. : ill. ; 25 cm.

ISBN: 9780470446287 (pbk.) 0470446285 (pbk.)

LCCN: 2010285888

Nat. Bib. No.: GBA939134 bnb

Nat. Bib. Agency Control No.: 015116637 Uk

Subjects--Topical Terms:
Business planning.
Total quality management.
Flow charts.

LC Class. No.: HD30.28 / .J323 2009

Dewey Class. No.: 658.401

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