Services marketing / (Record no. 3854)

000 -LEADER
fixed length control field 01004na a2200313 4500
001 - CONTROL NUMBER
control field 5828
003 - CONTROL NUMBER IDENTIFIER
control field Milas
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20140528154644.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140313b tu 000 0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780195572315 (pbk)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0195572319 (pbk)
037 ## - SOURCE OF ACQUISITION
Source of stock number/acquisition 253 Normanby Rd South Melbourne VIC
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
042 ## - AUTHENTICATION CODE
Authentication code pcc
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Chitty, William.
245 ## - TITLE STATEMENT
Title Services marketing /
Statement of responsibility, etc. William Chitty, Steven D'Alessandro, Andrew Hughes.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. South Melbourne, Vic. :
Name of publisher, distributor, etc. Oxford University Press,
Date of publication, distribution, etc. 2012.
263 ## - PROJECTED PUBLICATION DATE
Projected publication date 201205
300 ## - PHYSICAL DESCRIPTION
Extent 1 v.
500 ## - GENERAL NOTE
General note Includes index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
Form subdivision Textbook.
General subdivision Marketing
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Service industries
Form subdivision Textbook.
General subdivision Management
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer services
Form subdivision Textbook.
General subdivision Management
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name D'Alessandro, Steven.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Hughes, Andrew.
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
b ibc
c origres
d 2
e ncip
f 20
g y-gencatlg
925 ## -
-- acquire
-- 2 shelf copies
-- policy default
Holdings
Not for loan Lost status Current Location Koha item type Withdrawn status Permanent Location Price effective from Inventory number Damaged status Date acquired Date last seen Barcode Source of classification or shelving scheme Full call number
  Epoka University LibraryBooks Epoka University Library2015-01-284230 2015-01-282015-01-284230 HD 9980.1 C45 2012

Epoka University Library, Rr. Tiranë-Rinas,Km. 12 1039 Tirana, Albania
+355 4 2232 086| FAX +355 4 2222 117|library@epoka.edu.al