Complaint management : (Record no. 804)

000 -LEADER
fixed length control field 01284na a2200325 4500
001 - CONTROL NUMBER
control field 204
003 - CONTROL NUMBER IDENTIFIER
control field Milas
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20140528153403.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 101007b tu 000 0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0324202644 (alk. paper)
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.52
Item number .S83 2004
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition number 22
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) HF 5415.52 .S83 2004
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Stauss, Bernd.
245 ## - TITLE STATEMENT
Title Complaint management :
Remainder of title the heart of CRM /
Statement of responsibility, etc. Bernd Stauss, Wolfgang Seidel.
250 ## - EDITION STATEMENT
Edition statement 1st ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Cincinnati :
Name of publisher, distributor, etc. Thompson/South-Western,
Date of publication, distribution, etc. c2004.
300 ## - PHYSICAL DESCRIPTION
Extent x, 310 p. :
Other physical details ill. ;
Dimensions 24 cm.
500 ## - GENERAL NOTE
General note "American Marketing Association."
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 298-303) and index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
General subdivision Management.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Consumer complaints.
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Seidel, Wolfgang,
Dates associated with a name 1935-
856 ## - ELECTRONIC LOCATION AND ACCESS
Uniform Resource Identifier http://www.loc.gov/catdir/toc/ecip051/2004022189.html
Materials specified Table of contents
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
925 ## -
-- acquire
-- policy default
955 ## - COPY-LEVEL INFORMATION (RLIN)
-- sb16 2004-09-22
-- sb21 2004-09-22 to Dewey
-- pv01 2005-03-30 CIP ver to BCCD
Holdings
Current Location Inventory number Lost status Date last seen Source of classification or shelving scheme Price effective from Withdrawn status Koha item type Date acquired Damaged status Full call number Barcode Permanent Location Not for loan
Epoka University Library183 2014-11-10 2014-11-10 Books2014-11-10 HF 5415.52 .S83 2004183Epoka University Library 

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