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The CRM handbook : a business guide to customer relationship management /

by Dyche, Jill.
Series: Addison-Wesley information technology series. Publisher: Boston : Addison Wesley, c2002Description: xxiv, 307 p. : ill. ; 24 cm.ISBN: 9780201730623.Subject(s): Customer relations -- Management
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Epoka University Library
HF 5415.5 .D93 2002 (Browse shelf) Available
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HF 5415.32 .E53 2006 Consumer behavior / HF 5415.32 .S35 2007 Consumer behavior / HF 5415 .32 .S6 2013 Consumer behavior : HF 5415.5 .D93 2002 The CRM handbook : HF 5415.52 .S83 2004 Complaint management : HF 5416.5 .N34 2006 The strategy and tactics of pricing : HF 5429 .B45 2006 Retail management :

Includes bibliographical references (p. 281-286) and index.

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