Complaint management : the heart of CRM /
by Stauss, Bernd; Seidel, Wolfgang.
Publisher: Cincinnati : Thompson/South-Western, c2004Edition: 1st ed.Description: x, 310 p. : ill. ; 24 cm.ISBN: 0324202644 (alk. paper).Subject(s): Customer relations -- Management | Consumer complaintsOnline resources: Table of contents| Item type | Location | Call number | Status | Date due |
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Books
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Epoka University Library
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HF 5415.52 .S83 2004 (Browse shelf) | Available |
Browsing Epoka University Library Shelves Close shelf browser
| HF 5415.32 .S35 2007 Consumer behavior / | HF 5415 .32 .S6 2013 Consumer behavior : | HF 5415.5 .D93 2002 The CRM handbook : | HF 5415.52 .S83 2004 Complaint management : | HF 5416.5 .N34 2006 The strategy and tactics of pricing : | HF 5429 .B45 2006 Retail management : | HF 5429 .L4828 2001 Retailing management / |
"American Marketing Association."
Includes bibliographical references (p. 298-303) and index.
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