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Business process mapping workbook : improving customer satisfaction /

by Jacka, J. Mike; Keller, Paulette J.
Material type: materialTypeLabelBookPublisher: Hoboken, N.J. : Wiley, c2009Description: vii, 255 p. : ill. ; 25 cm.ISBN: 9780470446287 (pbk.); 0470446285 (pbk.).Subject(s): Business planning | Total quality management | Flow charts
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Books Books
Epoka University Library
HF 5415 .E85C37 2009 (Browse shelf) Available
Books Books
Epoka University Library
HF 5415 .E85C37 2009 (Browse shelf) Available
Books Books
Epoka University Library
HF 5415 .E85C37 2009 (Browse shelf) Available
Books Books
Epoka University Library
HF 5415 .E85C37 2009 (Browse shelf) Available
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HF 5415 .E85C37 1999 Cases in consumer behaviour / HF 5415 .E85C37 1999 Cases in consumer behaviour / HF 5415 .E85C37 2007 Your MBA game plan : HF 5415 .E85C37 2009 Business process mapping workbook : HF 5415 .E85C37 2009 Business process mapping workbook : HF 5415 .E85C37 2009 Business process mapping workbook : HF 5415 .E85C37 2009 Business process mapping workbook :

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