Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Fitzsimmons, James A.
Fitzsimmons, Mona J.
Service industries Management.
HD9980.5 .F549 2008
658 22
Includes bibliographical references and indexes.
Boston : McGraw-Hill/Irwin,
c2008.
c2008.
2008
Text
xvii, 537 p. :
http://www.loc.gov/catdir/toc/ecip0724/2007032467.html
eng