@book{10116, note = {Rev. ed. of: Total quality : management, organization and strategy. 4th ed.}, year = {c2008.}, author = {Evans, James R. and Evans, James R.}, title = {Quality and performance excellence :}, edition = {5th ed.}, publisher = {Thomson Business and Economics,}, address = {Mason, OH :}, url = {http://www.loc.gov/catdir/toc/fy0709/2006940761.html} }