Process Mapping, Process Improvement, and Process Management : A Practical Guide to Enhancing Work and Information Flow / Daniel J. Madison.
Madison, Dan
HD58.87
658.4/063 M8 2005
Includes bibliographical references (p. 287-290) and index.
Chico, California : Paton Professional,
2005.
2005.
Text
x, 313 p. :
http://www.loc.gov/catdir/toc/ecip0715/2007015967.html