TY - BOOK AU - Madison, Dan TI - Process Mapping, Process Improvement, and Process Management: A Practical Guide to Enhancing Work and Information Flow SN - 9781932828 AV - HD58.87 U1 - 658.4/063 M8 2005 PY - 2005/// CY - Chico, California PB - Paton Professional N1 - Includes bibliographical references (p. 287-290) and index UR - http://www.loc.gov/catdir/toc/ecip0715/2007015967.html ER -