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Business process mapping workbook : improving customer satisfaction /

by Jacka, J. Mike; Keller, Paulette J.
Material type: materialTypeLabelBookPublisher: Hoboken, N.J. : Wiley, c2009Description: vii, 255 p. : ill. ; 25 cm.ISBN: 9780470446287 (pbk.); 0470446285 (pbk.).Subject(s): Business planning | Total quality management | Flow charts
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Item type Location Call number Status Date due
Books Books
Epoka University Library
HF 5415 .E85C37 2009 (Browse shelf) Available
Books Books
Epoka University Library
HF 5415 .E85C37 2009 (Browse shelf) Available
Books Books
Epoka University Library
HF 5415 .E85C37 2009 (Browse shelf) Available
Books Books
Epoka University Library
HF 5415 .E85C37 2009 (Browse shelf) Available

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