Quality and performance excellence :

By Evans, James R.. Mason, OH : Thomson Business and Economics, 2008 . x, 502 p. : , Rev. ed. of: Total quality : management, organization and strategy. 4th ed. 24 cm.. 9780324381320 (pbk.) | 0324381328 (pbk.)

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Consumer behavior /

By Blackwell, Roger D.. Mason, Ohio : Thomson Business and Economics, 2006 . xlii, 774 p. : 29 cm.. 0324271972

Place Hold on Consumer behavior /

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Quality and performance excellence :

Consumer behavior /