Epoka University Library

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1.
Complaint management : the heart of CRM

by Stauss, Bernd; Seidel, Wolfgang.

Edition: 1st ed. Publisher: Cincinnati : Thompson/South-Western, c2004Online Access: Table of contents Availability: Items available for loan: Epoka University Library [HF 5415.52 .S83 2004] (1).

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2.
Principles of contemporary marketing

by Kurtz, David L.

Edition: International Student Edition Publisher: Australia : Thompson South-Western, 2008Availability: Items available for loan: Epoka University Library [HF 5415 .B53 2008] (1).

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3.
New era of management

by Daft, Richard L.

Edition: 2nd ed. Publisher: China : Thompson South-Western, c2005Availability: Items available for loan: Epoka University Library [HD 31 .D134 2005] (3).

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Epoka University Library, Rr. Tiranë-Rinas,Km. 12 1039 Tirana, Albania
+355 4 2232 086| FAX +355 4 2222 117|library@epoka.edu.al