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1.
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Quality management : introduction to total quality management for production, processing, and services
by Goetsch, David L;
Goetsch, David L;
Davis, Stanley.
Edition: 5th ed. Publisher: Upper Saddle River, NJ : Pearson Prentice Hall, c2006Availability: Items available for loan: Epoka University Library [HD 62.15 .G64 2006] (1).
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2.
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Total quality control essentials : key elements, methodologies, and managing for success
by Soin, Sarv Singh.
Publisher: New York : McGraw-Hill, c1992Availability: Items available for loan: Epoka University Library [HD 62.15 .S63 1992] (1).
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3.
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The management and control of quality
by Evans, James R. (James Robert);
Lindsay, William M.
Edition: 6th ed. Publisher: Mason, OH : Thomson/South-Western, c2005Online Access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: Epoka University Library [TS156 .E93 2005] (2).
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4.
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Quality and performance excellence : management, organization, and strategy
by Evans, James R. (James Robert);
Evans, James R. (James Robert).
Edition: 6th ed. Publisher: Mason, OH : South-Western Cengage Learning, c2011Online Access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: Epoka University Library [HD 62.15 .D4 2011] (1).
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5.
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TQM : text with cases
by Oakland, John S;
Morris, Peter.
Edition: 3rdMaterial type: Book; Format:
print
; Literary form:
not fiction
Publisher: Oxford ; Boston : Butterworth-Heinemann, 2003Online Access: Publisher description | Table of contents Availability: Items available for loan: Epoka University Library [HD 62 .O35 2003] (5).
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6.
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Business process mapping workbook : improving customer satisfaction
by Jacka, J. Mike;
Keller, Paulette J.
Material type: Book; Format:
print
; Literary form:
not fiction
Publisher: Hoboken, N.J. : Wiley, c2009Availability: Items available for loan: Epoka University Library [HF 5415 .E85C37 2009] (4).
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7.
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Managing for world-class quality : a primer for executives and managers
by Shecter, Edwin S.
Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: New York : Milwaukee : M. Dekker ; ASQC Quality Press, c1992Online Access: Publisher description Availability: Items available for loan: Epoka University Library [HD 62.15 .S54 1991] (1).
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8.
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Quality and performance excellence : management, organization, and strategy
by Evans, James R. (James Robert);
Evans, James R. (James Robert).
Edition: 5th ed.Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Mason, OH : Thomson Business and Economics, c2008Online Access: Table of contents only Availability: Items available for loan: Epoka University Library [HD 62.15.D4 2008] (1).
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9.
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Quality and performance excellence : management, organization, and strategy
by Evans, James R. (James Robert);
Evans, James R. (James Robert).
Edition: 6th ed.Material type: Book; Format:
print
bibliography
; Literary form:
not fiction
Publisher: Mason, OH : South-Western Cengage Learning, c2011Online Access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: Epoka University Library [HD 62.15 .D4 2011] (1).
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