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1. Services marketing : people, technology, strategy

by Lovelock, Christopher H; Wirtz, Jochen.

Edition: 6th ed. Publisher: Upper Saddle River, N.J. : Pearson/Prentice Hall, c2007Online Access: Table of contents only Availability: Items available for loan: Epoka University Library [HF 5415.13 .L5883 2007] (1).

2. Belabored professions : narratives of African American working womanhood

by Santamarina, Xiomara.

Publisher: Chapel Hill : University of North Carolina Press, c2005Online Access: Book review (H-Net) | Publisher description | Table of contents only Availability: Items available for loan: Epoka University Library [PS 366.A35 .S26 2005] (1).

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