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1. Quality management : introduction to total quality management for production, processing, and services

by Goetsch, David L; Goetsch, David L; Davis, Stanley.

Edition: 5th ed. Publisher: Upper Saddle River, NJ : Pearson Prentice Hall, c2006Availability: Items available for loan: Epoka University Library [HD 62.15 .G64 2006] (1).

2. Total quality control essentials : key elements, methodologies, and managing for success

by Soin, Sarv Singh.

Publisher: New York : McGraw-Hill, c1992Availability: Items available for loan: Epoka University Library [HD 62.15 .S63 1992] (1).

3. The management and control of quality

by Evans, James R. (James Robert); Lindsay, William M.

Edition: 6th ed. Publisher: Mason, OH : Thomson/South-Western, c2005Online Access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: Epoka University Library [TS156 .E93 2005] (2).

4. Quality and performance excellence : management, organization, and strategy

by Evans, James R. (James Robert); Evans, James R. (James Robert).

Edition: 6th ed. Publisher: Mason, OH : South-Western Cengage Learning, c2011Online Access: Contributor biographical information | Publisher description | Table of contents only Availability: Items available for loan: Epoka University Library [HD 62.15 .D4 2011] (1).

5. TQM : text with cases

by Oakland, John S; Morris, Peter.

Edition: 3rdMaterial type: book Book; Format: print ; Literary form: not fiction Publisher: Oxford ; Boston : Butterworth-Heinemann, 2003Online Access: Publisher description | Table of contents Availability: Items available for loan: Epoka University Library [HD 62 .O35 2003] (5).

6. Business process mapping workbook : improving customer satisfaction

by Jacka, J. Mike; Keller, Paulette J.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Hoboken, N.J. : Wiley, c2009Availability: Items available for loan: Epoka University Library [HF 5415 .E85C37 2009] (4).

7. Managing for world-class quality : a primer for executives and managers

by Shecter, Edwin S.

Material type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: New York : Milwaukee : M. Dekker ; ASQC Quality Press, c1992Online Access: Publisher description Availability: Items available for loan: Epoka University Library [HD 62.15 .S54 1991] (1).

8. Quality and performance excellence : management, organization, and strategy

by Evans, James R. (James Robert); Evans, James R. (James Robert).

Edition: 5th ed.Material type: book Book; Format: print bibliography bibliography; Literary form: not fiction Publisher: Mason, OH : Thomson Business and Economics, c2008Online Access: Table of contents only Availability: Items available for loan: Epoka University Library [HD 62.15.D4 2008] (1).

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