Epoka University Library

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1.
The Basics of process mapping

by Damelio, Robert.

Edition: 2nd ed. Publisher: New York : CRC/Productivity Press, c2011Online Access: Table of contents only Availability: Items available for loan: Epoka University Library [T 60.8 .D36 2011] (1).

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2.
Business process mapping workbook : improving customer satisfaction

by Jacka, J. Mike; Keller, Paulette J.

Material type: book Book; Format: print ; Literary form: not fiction Publisher: Hoboken, N.J. : Wiley, c2009Availability: Items available for loan: Epoka University Library [HF 5415 .E85C37 2009] (4).

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Epoka University Library, Rr. Tiranë-Rinas,Km. 12 1039 Tirana, Albania
+355 4 2232 086| FAX +355 4 2222 117|library@epoka.edu.al