000 | 01236cam a2200325 a 4500 | ||
---|---|---|---|
001 | 14963970 | ||
003 | OSt | ||
005 | 20200117125927.0 | ||
008 | 070812s2008 maua b 001 0 eng | ||
010 | _a 2007032467 | ||
020 | _a9780073377834 (alk. paper) | ||
020 | _a007337783X (alk. paper) | ||
035 | _a(OCoLC)ocn164802650 | ||
035 | _a(OCoLC)164802650 | ||
040 |
_aDLC _cDLC _dBAKER _dC#P _dBTCTA _dBWX _dYDXCP _dDLC |
||
050 | 0 | 0 |
_aHD9980.5 _b.F549 2008 |
082 | 0 | 0 |
_a658 _222 |
100 | 1 | _aFitzsimmons, James A. | |
245 | 1 | 0 |
_aService management : _boperations, strategy, information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
250 | _a6th ed. | ||
260 |
_aBoston : _bMcGraw-Hill/Irwin, _cc2008. |
||
300 |
_axvii, 537 p. : _bill. ; _c29 cm. + _e1 CD-ROM (4 3/4 in.) |
||
504 | _aIncludes bibliographical references and indexes. | ||
650 | 0 |
_aService industries _xManagement. |
|
700 | 1 | _aFitzsimmons, Mona J. | |
856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0724/2007032467.html |
906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
942 |
_2lcc _cBK |
||
955 |
_asd05 2007-08-10; _isd05 2007-08-10 to SL; _aaa19 2007-08-14 _aps08 2007-11-20 1 copy rec'd., to CIP ver. |
||
999 |
_c10104 _d10104 |