000			01333cam a22003255a 4500
001			15992634
003			OSt
005			20210601111429.0
008			091123s2011 ohua b 001 0 eng
010			_a 2009942045
020			_a9780324827064
020			_a0324827067
040			_aDLC _cDLC _dDLC
050	0	0	_aHD62.15 _b.D4 2011
082			_29229 _bHD 62.15 .D4 2011
100	1		_aEvans, James R. _q(James Robert), _d1950-
245	1	0	_aQuality and performance excellence : _bmanagement, organization, and strategy / _cJames R. Evans.
250			_a6th ed.
260			_aMason, OH : _bSouth-Western Cengage Learning, _cc2011.
300			_axvi, 460 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index.
650		0	_aTotal quality management.
700	1		_aEvans, James R. _q(James Robert), _d1950- _tTotal quality.
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy1105/2009942045-b.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy1105/2009942045-d.html
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy1105/2009942045-t.html
906			_a7 _bcbc _corigcop _d2 _eepcn _f20 _gy-gencatlg
942			_2ddc _cBK
955			_apc22 2009-11-23 _bxj12 2010-09-18 z-processor _ixj12 2010-09-18
999			_c10376 _d10376