| 000 | 01083cam a22003014a 4500 | ||
|---|---|---|---|
| 001 | 14060795 | ||
| 003 | OSt | ||
| 005 | 20210616102846.0 | ||
| 008 | 050802s2006 enka b 001 0 eng | ||
| 010 | _a 2005053044 | ||
| 020 | _a9781285431536 | ||
| 035 | _a(OCoLC)ocm61240799 | ||
| 040 |
_aDLC _cDLC _dBWKUK _dOCLCQ _dDLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHD 9980.5 _b.D78 2017 |
| 082 | 0 | 0 |
_a9274 _222 _bHD 9980.5 .D78 2017 |
| 100 | 1 | _aBruhn, Manfred. | |
| 245 | 1 | 0 |
_aServices marketing : _cK. Douglas Hoffman John E. G. Bateson |
| 260 |
_aHarlow, England ; _aNew York : _bFinancial Times/Prentice Hall, _c2006. |
||
| 300 |
_axxvi, 478 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. 449-466) and index. | ||
| 650 | 0 |
_aService industries _xMarketing _xManagement. |
|
| 650 | 0 |
_aCustomer services _xMarketing _xManagement. |
|
| 650 | 0 | _aBusiness logistics. | |
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
||
| 955 |
_apc21 2005-08-02 to SSCD _csc19 2005-08-02 _aaa05 2005-08-08 _aps08 2006-04-24 1 copy rec'd., to CIP ver. |
||
| 999 |
_c10422 _d10422 |
||