000			01316cam a2200337 a 4500
001			14218676
003			OSt
005			20190523165612.0
008			060104s2006 njua f b 001 0 eng d
010			_a 2006295010
020			_a0471271330
035			_a(OCoLC)ocm61295567
040			_aPVA _cPVA _dUAB _dIXA _dDLC
042			_alccopycat
050	0	0	_aHF5415.5 _b.K86 2006
082			_aHF 5415.5 .K86 2006
100	1		_aKumar, V., _d1957-
245	1	0	_aCustomer relationship management : _ba database approach / _cV. Kumar, Werner J. Reinartz.
260			_aHoboken, N.J. : _bWiley, _cc2006.
300			_axxiv, 323 p. : _bill. ; _c26 cm.
504			_aIncludes bibliographical references and index.
650		0	_aCustomer relations _xManagement.
650		0	_aCustomer relations _xData processing.
700	1		_aReinartz, Werner J.
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/fy0605/2006295010.html
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/enhancements/fy0629/2006295010-b.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/enhancements/fy0629/2006295010-d.html
906			_a7 _bcbc _ccopycat _d3 _encip _f20 _gy-gencatlg
942			_2ddc _cBK
955			_aps09 2006-01-04 z-processor to SSCD _ase00 2006-02-09 _ise05 2006-02-24
999			_c9027 _d9027