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Quality and performance excellence : management, organization, and strategy /

by Evans, James R. (James Robert); Evans, James R. (James Robert).
Publisher: Mason, OH : South-Western Cengage Learning, c2011Edition: 6th ed.Description: xvi, 460 p. : ill. ; 24 cm.ISBN: 9780324827064; 0324827067.Subject(s): Total quality managementOnline resources: Contributor biographical information | Publisher description | Table of contents only
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Epoka University Library
HD 62.15 .D4 2011 (Browse shelf) Available

Includes bibliographical references and index.

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