Service management : operations, strategy, information technology /
by Fitzsimmons, James A; Fitzsimmons, Mona J.
Material type:
BookPublisher: Boston : McGraw-Hill/Irwin, c2008Edition: 6th ed.Description: xvii, 537 p. : ill. ; 29 cm. + 1 CD-ROM (4 3/4 in.).ISBN: 9780073377834 (alk. paper); 007337783X (alk. paper).Subject(s): Service industries -- ManagementOnline resources: Table of contents only
| Item type | Location | Call number | Status | Date due |
|---|---|---|---|---|
Books
|
Epoka University Library
|
HD 9980.5.F549 2008 (Browse shelf) | Available |
Includes bibliographical references and indexes.
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