The power of business process improvement : 10 simple steps to increase effectiveness, efficiency, and adaptability /Publisher: New York : American Management Association, c2010Description: xii, 338 p. : ill. ; 24 cm.ISBN: 9780814414781 (hc); 0814414788.Subject(s): Workflow -- Management | Management | Organizational effectiveness
|Item type||Location||Call number||Status||Date due|
Epoka University Library
|HD 62.17 .P34 2010 (Browse shelf)||Available|
The roadmap : learning how to navigate -- Step 1: Develop the process inventory : identifying and prioritizing the process list -- Step 2: Establish the foundation : avoiding scope creep -- Step 3: Draw the process map : flowcharting and documenting -- Step 4-5: Estimate time and cost and verify the process map : introducing the process and cycle time and gaining buy-in -- Step 6: Apply improvement techniques : challenging everything -- Step 7: Create internal controls, tools, and metrics : making it real -- Step 8: Test and rework : making sure it works -- Step 9: Implement the change : preparing the organization -- Step 10: Drive continuous improvement : embracing the new mindset -- Create the executive summary : getting the recognition -- Case study : sharing a real-word example.