000 -LEADER |
fixed length control field |
01078na a2200289 4500 |
001 - CONTROL NUMBER |
control field |
5611 |
003 - CONTROL NUMBER IDENTIFIER |
control field |
Milas |
005 - DATE AND TIME OF LATEST TRANSACTION |
control field |
20140528154337.0 |
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
fixed length control field |
130706b tu 000 0 |
020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
International Standard Book Number |
9780201730623 |
040 ## - CATALOGING SOURCE |
Original cataloging agency |
DLC |
Transcribing agency |
DLC |
Modifying agency |
DLC |
041 ## - LANGUAGE CODE |
Language code of text/sound track or separate title |
eng |
042 ## - AUTHENTICATION CODE |
Authentication code |
pcc |
050 ## - LIBRARY OF CONGRESS CALL NUMBER |
Classification number |
HF5415.5 |
Item number |
.D93 2002 |
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
Classification number |
658.8/12 |
Edition number |
21 |
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) |
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) |
HF 5415.5 .D93 2002 |
100 ## - MAIN ENTRY--PERSONAL NAME |
Personal name |
Dyche, Jill. |
245 ## - TITLE STATEMENT |
Title |
The CRM handbook : |
Remainder of title |
a business guide to customer relationship management / |
Statement of responsibility, etc. |
Jill Dyche. |
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
Place of publication, distribution, etc. |
Boston : |
Name of publisher, distributor, etc. |
Addison Wesley, |
Date of publication, distribution, etc. |
c2002. |
300 ## - PHYSICAL DESCRIPTION |
Extent |
xxiv, 307 p. : |
Other physical details |
ill. ; |
Dimensions |
24 cm. |
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE |
Title |
Addison-Wesley information technology series |
504 ## - BIBLIOGRAPHY, ETC. NOTE |
Bibliography, etc |
Includes bibliographical references (p. 281-286) and index. |
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM |
Topical term or geographic name as entry element |
Customer relations |
General subdivision |
Management. |
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) |
a |
7 |
b |
cbc |
c |
orignew |
d |
1 |
e |
ocip |
f |
20 |
g |
y-gencatlg |
925 ## - |
-- |
acquire |
-- |
policy default |
955 ## - COPY-LEVEL INFORMATION (RLIN) |
-- |
sc06 2001-12-06 copy 2 to BCCD |
-- |
pv04 2001-09-10 CIP ver to BCCD |