The CRM handbook : (Record no. 3633)

000 -LEADER
fixed length control field 01078na a2200289 4500
001 - CONTROL NUMBER
control field 5611
003 - CONTROL NUMBER IDENTIFIER
control field Milas
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20140528154337.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 130706b tu 000 0
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780201730623
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency DLC
041 ## - LANGUAGE CODE
Language code of text/sound track or separate title eng
042 ## - AUTHENTICATION CODE
Authentication code pcc
050 ## - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .D93 2002
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition number 21
090 ## - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN)
Classification number (OCLC) (R) ; Classification number, CALL (RLIN) (NR) HF 5415.5 .D93 2002
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Dyche, Jill.
245 ## - TITLE STATEMENT
Title The CRM handbook :
Remainder of title a business guide to customer relationship management /
Statement of responsibility, etc. Jill Dyche.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc. Boston :
Name of publisher, distributor, etc. Addison Wesley,
Date of publication, distribution, etc. c2002.
300 ## - PHYSICAL DESCRIPTION
Extent xxiv, 307 p. :
Other physical details ill. ;
Dimensions 24 cm.
440 ## - SERIES STATEMENT/ADDED ENTRY--TITLE
Title Addison-Wesley information technology series
504 ## - BIBLIOGRAPHY, ETC. NOTE
Bibliography, etc Includes bibliographical references (p. 281-286) and index.
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
General subdivision Management.
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ocip
f 20
g y-gencatlg
925 ## -
-- acquire
-- policy default
955 ## - COPY-LEVEL INFORMATION (RLIN)
-- sc06 2001-12-06 copy 2 to BCCD
-- pv04 2001-09-10 CIP ver to BCCD
Holdings
Koha item type Barcode Source of classification or shelving scheme Total Checkouts Current Location Damaged status Lost status Full call number Inventory number Not for loan Permanent Location Date acquired Date last seen Date last checked out Withdrawn status Price effective from
Books3949 4Epoka University Library  HF 5415.5 .D93 20023949 Epoka University Library2015-01-222018-03-202018-02-27 2015-01-22

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